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Why Buy Primo ?

From Primo Supply, Woodaholic to Trashaholic - Our 3 brands are OPTIMIZED for quality and value

  Others

Free US Shipping

30D Returns

Eco Friendly Material

Amazon's Choice

QUESTIONS ABOUT SHIPPING OR RETURNS ?

FAQ

FREQUENTLY ASKED QUESTIONS.

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 Q: How much does shipping cost to my location?

A: At Primo Supply, we offer FREE standard shipping within the USA, complete with tracking. There are no hidden fees – the prices you see on our website already include shipping costs. We aim to make things simple and transparent for you.

Shipping charges apply for international locations outside of the USA.

 

 

Q: How long does it take to receive my order from Primo Supply?

A: After you place an order, we typically process it within 1-3 business days. For standard free shipping, delivery usually takes an additional 5-10 business days through regional carriers such as USPS, UPS, FedEx, or others.

  • Business days are Monday through Friday.
  • Customers outside the USA will also receive tracking information, including details of their local carrier.

 

Q: What is Primo Supply's policy on defective or broken items?

A: If you receive a defective product, it's our responsibility, and we’ll happily replace it. We're accountable for your order until it reaches your doorstep.
Important: Primo Supply is not responsible for issues caused by sizing or dimension issues as all dimensions are clearly shown on product pages.


Q: What if I'm not satisfied with my purchase due to an issue caused by Primo Supply?

A: If there’s a problem with your order, please contact us right away. We’re committed to resolving issues, which may include providing a free exchange, replacement, or refund, depending on the situation.

 

Q: What is Primo Supply's return policy?

A: Returned items must be in their original, sellable condition, with all accessories, manuals, and packaging intact. A Return Merchandise Authorization (RMA) number must be included on the shipping label. Missing materials may result in additional charges.

  • Refunds cover the product value only, excluding shipping and handling fees.
  • Customer elected returns are subject to a 20% restocking fee, plus applicable shipping costs.
  • Shipping fees are non-refundable unless previously agreed.

You can find our complete return policy [here].

 

 

Q: Where is Primo Supply located?

A: Primo Supply is a global company with operations in Hong Kong and Seattle. We also have a worldwide fulfillment network that spans the USA, UK, Japan, and Hong Kong. We stand behind our products and guarantee timely delivery. For returns or exchanges, we offer a U.S.-based return address for your convenience.

Rest assured that every product you purchase from us is of premium quality and built to last.

 

Returns Policy

Returns

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@primo-supplies.com


Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@primo-supplies.com.


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.primo-supplies.com (the “Site”).

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PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

 

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at team@primo-supply.com or by mail using the details provided below:

[Re: Privacy Compliance Officer]

Buy in Bulk and Save Big!

At Primo Supply, we welcome bulk orders from customers around the globe.

Whether you're stocking up for your business, a large-scale project, or a special event, we've got you covered.

Enjoy huge discounts when purchasing in bulk and shipping to a single location. Plus, we offer customization and OEM services, allowing you to tailor products to meet your specific needs.

Let us help you save more while delivering high-quality, personalized solutions.

Reach out to our team today and take advantage of our exclusive bulk order benefits!

Cream White

The Most Versatile Storage Solution That is Portable

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Mustard Yellow

Plenty Of Shelves and Drawers + Wheels

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Citrus Orange

The Gold Standard in Decluttering With Style

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  • ★★★★★

    I bought several of these. I sew doll clothes and have a lot of sewing trims in small amounts.

    They were stored in different ways, boxes with dividers and other things. I could never find what I wanted. Now they are all sorted and the drawers labeled. I can find what I want quickly. The drawers are shallow and not large. They are meant for small items. I loved not having to assemble anything. They come completely finished. A good solution to many storage problems. I can see using them for sorting colored pencils and other art supplies or even as jewelry boxes.

    Xander and Patrick's Nana

  • ★★★★★

    Perfect set of drawers

    I love these new drawer cubes. It is 4 separate cubes of shallow drawers. I love the fact I can arrange them many different ways or use in different applications. Perfect size for embroidery floss and small craft items. Each one has a place where a label can be placed to identify the contents. An affordable option to help keep all your crafting supplies organized and handy at the same time.

    Cindy

  • ★★★★★

    Attractive storage for small to medium bathroom items.

    This handsome box came fully assembled and ready to hide away the various bathroom items that are good to have close at hand but I didn't feel like looking at all the time. The smaller drawers a the perfect size for keeping extra razor blades, a nail care kit, and various other items. The large drawers will hold a standard sized tube of toothpaste if you put it in diagonally.

    It is lightweight but has a solid feel and looks to be made with care. It is almost, but not quite, slightly too big to fix on top of a toilet tank, which is where mine spends its time.

    Erik Nodacker

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ENDLESS POSSIBILITIES

Take advantage of stackable wood storage units and customize your own drawer needs.

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48 DRAWER

64 DRAWER

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